Return & Refund Policy

Last Updated: 20-sep-2026

At Bearify, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we are here to help. This Return & Refund Policy explains your rights and the steps you need to take to return an item or request a refund. By placing an order on our website https://bearify.shop, you agree to the terms described in this policy.

1. Return Window

You have 30 calendar days from the date of delivery to request a return. Requests made after this period will not be accepted unless the item is defective or the wrong item was shipped.

The delivery date is determined by the tracking information provided by the shipping carrier.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging, including tags, labels, and any accessories.
• You must provide a proof of purchase (order number or email confirmation).
• The item must not be damaged due to misuse, accident, or normal wear and tear.

3. Items That Cannot Be Returned

The following items are not eligible for return or refund:

• Items marked as final sale or clearance.
• Personalized or custom-made items (unless they are defective).
• Gift cards.
• Items that have been used, washed, altered, or damaged by the customer.
• Items returned without original packaging or tags.
• Items returned after the 30 days return window.

4. How to Start a Return

To start a return, please follow these simple steps:

1. Contact Us: Email us at support@bearify.shop with your order number and the reason for return. Please include photos if the item is defective or damaged.
2. Wait for Approval: Our support team will review your request and respond within 1–2 business days with return instructions.
3. Pack the Item: Securely pack the item in its original packaging, including all tags and accessories.
4. Ship the Item: Ship the item to the return address provided by our support team. We recommend using a trackable shipping method.
5. Receive Your Refund: Once we receive and inspect your return, we will process your refund within 5–7 business days.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Defective, Damaged, or Wrong Item: We will cover the return shipping cost. We will provide you with a prepaid return label or reimburse your shipping cost (with a valid receipt).
• Change of Mind or Personal Reasons: You will be responsible for the return shipping cost. We recommend using a trackable shipping service, as we are not responsible for lost returns.

6. Refund Process and Timeline

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements. We will notify you by email once your return has been received and inspected.

If your return is approved, we will process your refund to your original payment method. Refund timelines are as follows:

• Credit/Debit Cards: 5–10 business days after processing
• PayPal: 3–5 business days after processing
• Apple Pay / Google Pay: 5–10 business days after processing (depending on linked card)

Please note that it may take additional time for your bank or credit card company to post the refund to your account. If you have not received your refund after 10 business days, please contact us at support@bearify.shop.

7. Exchanges

If you would like to exchange your item for a different product, please contact us at support@bearify.shop. Exchanges are subject to product availability. If the new item is more expensive, you will need to pay the difference. If it is less expensive, we will refund the difference.

Exchange shipping costs follow the same rules as returns (see Section 5).

8. Damaged or Defective Items

We take great care in packaging our products, but if your item arrives damaged or defective, please contact us within 24 hours of delivery.

• Please provide photos of the damaged item and the packaging.
• We will arrange a replacement or a full refund, including shipping costs.
• Do not return the damaged item before contacting us, as we may not require you to send it back.

9. Wrong Item Received

If you received the wrong item, please contact us within 24 hours of delivery. We will arrange to ship the correct item to you at no additional cost and provide instructions for returning the wrong item.

10. Late or Missing Refunds

If you have not received your refund after the timelines mentioned in Section 6, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and still have not received your refund, please contact us at support@bearify.shop.

11. Cancellations

You may cancel your order within 12 hours of placing it, as long as it has not yet been shipped. To cancel, please contact us immediately at support@bearify.shop with your order number.

• If your order has not been shipped, we will cancel it and issue a full refund.
• If your order has already been shipped, you will need to follow the return process described in this policy.

12. Chargebacks

We encourage you to contact us first at support@bearify.shop so we can resolve any issue quickly and fairly. If you initiate a chargeback without contacting us first, we reserve the right to dispute the chargeback and provide evidence of the transaction.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Return & Refund Policy, please contact us: