Frequently Asked Questions

Q: How do I place an order on Bearify?

A: Simply browse our collection, click on the teddy bear you love, select your preferred options (if any), and click "Add to Cart". Once you are ready, go to your cart, click "Checkout", and follow the steps to enter your shipping and payment details. You will receive an order confirmation email once your order is placed.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure payment options like PayPal, Apple Pay, and Google Pay. All payments are processed through secure, encrypted payment gateways.

Q: Can I modify or cancel my order after placing it?

A: If you need to modify or cancel your order, please contact us as soon as possible at support@bearify.shop. We process orders quickly, so we can only make changes if your order has not yet been shipped. Once an order has been shipped, it cannot be modified or cancelled.

Q: Do I need an account to place an order?

A: No, you do not need an account to place an order. You can check out as a guest. However, creating an account allows you to track your orders, save your shipping details, and enjoy faster checkout in the future.

Q: How long will it take to receive my order?

A: Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 3–7 business days within the United States. Currently, we only ship within the United States. You will receive a tracking number by email once your order has been shipped.

Q: Do you offer free shipping?

A: Yes, we offer free standard shipping on all orders over a certain amount. Please check the top of our website or your cart for the current free shipping threshold. For orders below that amount, a flat shipping fee will apply at checkout.

Q: Do you ship internationally?

A: No, we currently only ship within the United States. We do not offer international shipping at this time.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your Bearify account (if you created one) and viewing your order history.

Q: What is your return policy?

A: We want you to be completely happy with your purchase. If you are not satisfied, you may return your item within 30 days of delivery for a refund or exchange. The item must be unused, in its original condition, and in its original packaging. Please read our full Return & Refund Policy for complete details.

Q: How do I start a return?

A: To start a return, please email us at support@bearify.shop with your order number and the reason for the return. Our support team will guide you through the process and provide you with return instructions.

Q: Who pays for return shipping?

A: If the item is defective or incorrect, we will cover the return shipping cost. If you are returning an item for personal reasons (e.g., change of mind), you will be responsible for the return shipping cost.

Q: How long does it take to get my refund?

A: Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Q: Are your teddy bears safe for children?

A: Yes, all our teddy bears are made with hypoallergenic, skin-friendly, and non-toxic materials. They are securely stitched for durability and are safe for children of all ages. However, we recommend adult supervision for children under 3 years old due to small parts (like eyes or ribbons) that may pose a choking hazard.

Q: How do I clean my teddy bear?

A: We recommend surface washing with a damp cloth and mild soap for most of our teddy bears. For deeper cleaning, please check the care label attached to your specific bear. Avoid machine washing unless the label specifically says it is machine washable, as this may damage the stuffing and stitching.

Q: Do you offer gift wrapping or personalized messages?

A: Yes, we offer gift wrapping options at checkout for a small additional fee. You can also add a personalized message that will be included with your order. Our teddy bears make the perfect gift for birthdays, anniversaries, and special occasions.

Q: How can I contact Bearify customer support?

A: You can reach our customer support team by email at support@bearify.shop or by phone at +1 (512) 894-3276. Our support hours are Monday–Friday, 9:00 AM–5:00 PM (ET). We aim to respond to all inquiries within 24–48 hours.

Q: Where is Bearify located?

A: Our business address is 923 N High St, Worthington, OH 43085, USA. You can view our location on Google Maps. Please note that this is our administrative office and not a retail store.